Tag Archives: seminar

Defining Success & Measuring Regulatory Performance

Enhancing Regulatory Investigations & Enforcement Outcomes

During this two-part seminar we will be discussing the meaning of “success” in a regulatory environment and the associated challenges of performance measurement and management. Professional regulators and law-enforcement officials certainly deal with customers, and so the normal range of customer-service metrics has some relevance for them. But their principal business is to deliver protections […]