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Customer Contact Week 2022

Customer Contact Week 2022

The biggest, best and boldest Customer Contact event is back in 2022!

Contact Centres across Australasia are transforming at lightening pace. You are making a once in a generation leap in delivering business and customer results.
Strategy, digital solutions, leadership, agent engagement…. The old rulebook has been thrown out. Leaders and their teams are forging a new path, and truly integrating the best of digital and human interaction.
But where are you in the sea of change? Are you ready? Are you equipped with the right vision, tools, tactics and team to take your Contact Centre to the next level?
At CCW 2022, we are going to help you answer these questions and so much more! Your next steps will be decided as you take inspiration from world class case studies, join debates and discussions on the hottest challenges and get hands on experience with the latest solutions.
And did we mention you’d have quite a lot of fun along the way?
CCW 2022 is back! Bigger, better, bolder and brighter than ever before. Join the growing attendee list today!

Look out for key sessions including:

  • Optus – Finding Balance in a Digital-Everywhere Strategy: How Optus Revolutionised and Automated 35% of the Contact Centre in 12 Months
  • Sunsuper – The Recruitment Process: Building Resilience Capabilities and Emotional Fitness Testing for New Starters
  • University of Sydney – Building an Effective Channel Management Strategy: Is There Such a Thing as Too Many Channels?
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